Effective Date: June 20, 2024

At Granola Baby, we prioritize the health and safety of your babies. Due to the sensitive nature of our products and to ensure the highest quality and safety standards, we do not accept returns or exchanges on any baby formula purchases. This policy is in place to protect our customers and guarantee that all products are received in their original, uncontaminated condition.

Reasons for Our No Return Policy:

1. Health and Safety: Baby formula is a consumable product that requires stringent handling and storage conditions. Allowing returns could compromise the safety and integrity of the product.
2. Quality Assurance: To ensure that every product meets our strict quality standards, we cannot resell any item that has left our control.
3. Regulatory Compliance: Many health regulations prohibit the resale of consumable goods, particularly baby formulas, once they have been sold and returned.

What If There Is an Issue with My Order?

We understand that issues may arise, and we are committed to resolving them promptly. If you experience any of the following problems, please contact our customer service team within 7 days of receiving your order:

• Damaged or Defective Products: If your order arrives damaged or you believe the product is defective, please provide a detailed description and photographic evidence of the issue.
• Incorrect Items: If you received the wrong item(s), please contact us with your order number and details of the incorrect product(s).

Contact Information:

For any issues or concerns with your order, please reach out to our customer service team:

• Email: info@granola-baby.com

Our team will review your case and, if deemed appropriate, may offer a replacement or a refund based on the specific circumstances.

Exceptions:

While our no return policy is strictly enforced, exceptions may be made at the sole discretion of [Your Company Name] in extraordinary circumstances. Each case will be evaluated individually, and any decision will be final.

Thank you for your understanding and cooperation in ensuring the safety and well-being of all our customers.

Sincerely,

Granola Baby