Privacy Policy

This Policy is part of the Terms and Conditions of Use that govern the website and is binding on all website users. If you have any objections to this Privacy Policy, you should immediately discontinue use of the website.

In providing your personal data you consent to granola-baby.com using the data collected to meet our commitments to you and to provide you with the service you expect. We need your personal data for the following purposes:

• To create your personal account at granola-baby.com (for example, your name and email address)
• To process your orders (for example, your name, address and payment details)
• To send text message notifications of delivery status (for example, your mobile phone number)
• To send you marketing offers such as newsletters and catalogues (for example, your email address and name)
• To contact you if there is any problem with the delivery of your items (for example, your telephone number and address)
• To answer your queries and inform you of new or changed services (for example, your email address)

We will only keep your data for as long as necessary to carry out our services to you or as long as we are required by law. We cannot remove your data when there is a legal storage requirement, such as bookkeeping rules, or when there is a legal ground to keep the data, such as an ongoing contractual relationship.

Non-personal data is used as described above and in other ways permitted by applicable laws, including combining non-personal data with personal data. We also monitor site use and traffic patterns to improve our website design and the products and services we offer, and to determine what offers, promotions or information to send to you.

To serve you better, we may combine personal information you give us online, via mobile device or through customer service. We may also combine that information with publicly available information and information we receive from select partners. This helps us communicate with you about our products, services, special events and promotions, and personalize your shopping experience.

You have the right to request information about the personal data we hold on you. If your data is incorrect, incomplete or irrelevant, you can ask to have it corrected or removed. Annually, you also have the right to request written documentation, free of charge, of the personal information we hold in your account files.

To request this, please write to granola-baby.com Customer Service. You can withdraw your consent to us using your data for marketing purposes (such as catalogues, newsletters or offers) at any time by contacting us by telephone or email.

You can access your personal account to update your personal data. Your account information is protected by your username and password. It is your responsibility to keep them secure, as any actions taken while logged into your account are your responsibility.

We do not sell your information to third parties. We do share data with third parties when necessary to fulfill a transaction, complete a service, for administrative purposes, or when required by law.

Any data forwarded to third parties is used to meet granola-baby.com’s commitments to customers. We may also supply your personal data to organizations such as credit reference or debt collection agencies for credit checks, identity checks, monitoring credit ratings and debt collection.

A cookie is a small piece of data stored on your device containing information about you. We use both session and persistent cookies. Cookies help us understand the interests of our users in aggregate by analyzing popular areas and products, so we can improve future experiences on our site.

Cookies do not damage your computer systems or files, and only the website that set a cookie can read, modify or delete it.

If you do not want information collected through cookies, most browsers let you delete existing cookies, automatically decline cookies, or choose whether to accept them. Look under “Help” in your browser for instructions. If you disable cookies, some features of the site may not work.

granola-baby.com takes every precaution to protect our users’ information. When our registration or order forms ask you to enter sensitive information, that information is encrypted in transit. The servers that store personally identifiable information are kept in a secure environment with restricted access.

However, security systems are not infallible, including encryption systems. While we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our website, please email partnerships@granola-baby.com.

To properly fulfill our obligations to customers, we may supplement the information we receive with information from third-party sources such as our affiliated websites. For example, we may combine information about the purchasing habits of users with similar information from our affiliated sites.

If your personally identifiable information changes (such as your zip code, phone, email or postal address), or you no longer want our service, you can correct, update or deactivate it, including by using the unsubscribe feature in our communications.

By using our website, you agree to allow third parties to process your IP address to determine your location for currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie that is removed when you close your browser), so the selected currency stays consistent while you browse.

We reserve the right to change this privacy policy, and any of our policies or procedures concerning the treatment of information collected through the site, without prior notice. You can see when this policy was last revised by the date at the top of this page. Changes take effect when the revised policy is posted. Use of the site after changes are posted constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.